WARRANTY SERVICE CALL POLICY

1. WARRANTY COVERAGE AND AUTHORIZATION

By requesting and authorizing service from Rick’s Mobile RV Services, LLC, the customer acknowledges and agrees to the following terms and conditions governing warranty, recall, diagnostic, maintenance, and repair services.

All warranty claims are subject to review and approval by the applicable RV manufacturer, appliance manufacturer, extended warranty administrator, insurance company, or other third-party provider.

Rick’s Mobile RV Services, LLC does not determine or guarantee warranty eligibility, coverage, claim approval, reimbursement amounts, parts availability, or payment by any third party.

The customer is financially responsible for all authorized services and charges not covered or paid by the applicable warranty provider, except where prohibited by law.

Warranty authorization does not necessarily mean that all costs associated with the diagnosis or repair will be covered.

2. WARRANTY / RECALL SERVICE RATES

The following rates apply to warranty and recall-related service unless otherwise agreed to in writing.

Warranty Labor Rate

– $225.00 per hour.

– One (1) hour minimum per service visit involving billable labor.

– Additional labor is billed based on actual time required.

Initial Service Call

– $120.00 per trip.

– Includes up to 50 miles of outbound travel from our Boca Raton, Florida office and up to 50 miles for the return trip (100 total miles).

Return Service Calls

– $70.00 per trip for subsequent visits required to complete the same warranty or recall claim.

– The reduced rate applies only to return visits associated with the original claim.

– New, unrelated, or separately requested services are subject to the standard $120.00 service call fee.

Extended-Distance Mileage

– Service locations more than 50 miles from our Boca Raton office are subject to an additional charge of $2.50 per mile in each direction for mileage exceeding the included 50-mile distance.

– Extended-distance mileage applies to each service visit, including return visits.

– Applicable mileage charges are in addition to the service call fee.

Multiple Service Visits

A separate service call fee and applicable extended-distance mileage charges apply to each required visit, including diagnostic appointments, additional inspections, approved repairs, parts installation, and follow-up work.

Return visits necessary solely to correct defective workmanship by Rick’s Mobile RV Services, LLC will be handled under the applicable workmanship warranty and will not automatically result in additional customer charges.

3. DIAGNOSTIC SERVICES AND LABOR ALLOWANCES

Diagnostic Labor

Diagnostic services are necessary to identify the cause of a reported failure and determine the appropriate repair.

– Diagnostic labor is billed at $225.00 per hour, with a one-hour minimum.

– Diagnostic charges are separate from repair labor unless otherwise specified or approved.

– Manufacturer and extended warranty coverage for diagnostic labor varies by provider.

– Any diagnostic charges not covered or reimbursed by the warranty provider remain the customer’s responsibility.

Diagnostic charges apply even if the warranty claim is denied, the failure is determined not to be covered, or the customer elects not to proceed with the recommended repair.

Manufacturer-Approved Repair Labor

Manufacturers and warranty administrators frequently establish predetermined labor allowances or flat-rate times for specific repairs.

These allowances may not account for additional time required due to equipment location, restricted access, removal of surrounding components, or other conditions encountered during mobile RV service.

When the actual labor required exceeds the amount approved by the warranty provider, the additional labor will be explained to the customer and must be authorized before the additional billable work is performed.

The customer is responsible for the authorized labor charges not covered by the warranty provider.

If the actual repair requires less than the applicable one-hour labor minimum, the customer is responsible for any unpaid portion of that minimum, subject to the warranty provider’s payment and applicable law.

4. CHARGES NOT COVERED BY WARRANTY

Depending on the applicable warranty agreement, manufacturer policies, or claim authorization, certain expenses may not be covered.

These may include, but are not limited to:

– Service call and extended-distance mileage fees.

– Diagnostic labor and troubleshooting.

– Labor exceeding manufacturer-approved allowances.

– Warranty deductibles and customer copayments.

– Parts, materials, and supplies excluded from coverage.

– Shipping, freight, and expedited delivery charges.

– Shop supplies and applicable shop fees.

– Specialized equipment or tool charges, including air conditioner lifts.

– Removal and disposal of replaced appliances or components.

– Additional disassembly or labor required to access the failed component.

– Applicable taxes and authorized payment processing fees.

– Other disclosed and authorized charges excluded, denied, or only partially covered by the warranty provider.

All customer-pay charges are subject to customer authorization and applicable law.

5. CLAIM DENIALS AND PARTIAL APPROVALS

If a warranty claim is denied, partially approved, or determined to be ineligible for coverage, the customer remains responsible for all authorized services performed and applicable charges not paid by the warranty provider.

This includes diagnostic labor, service call fees, extended-distance mileage, and any other authorized expenses.

A claim denial does not eliminate the customer’s obligation to pay for services already requested, authorized, and performed.

Rick’s Mobile RV Services, LLC will notify the customer of known coverage limitations and obtain authorization before proceeding with additional customer-pay repairs.

6. PARTS AVAILABILITY AND ADDITIONAL VISITS

Warranty repairs may require multiple service visits because of manufacturer diagnostic requirements, claim authorization procedures, replacement parts availability, or additional repairs identified during the service process.

Most warranty repairs require an initial diagnostic visit followed by a separate repair appointment once authorization and replacement parts have been received.

Additional visits may be necessary when:

– A manufacturer requests further diagnostic testing or documentation.

– Replacement parts are delayed, incorrect, damaged, or defective.

– Additional failures are discovered during disassembly.

– Additional manufacturer authorization is required.

– The approved repair cannot reasonably be completed during the scheduled visit.

Rick’s Mobile RV Services, LLC does not guarantee manufacturer claim processing times, parts availability, shipping schedules, or specific repair completion dates.

Applicable service call, mileage, and labor charges for additional customer-authorized visits will be communicated as appropriate.

7. CUSTOMER ACCESS AND SERVICE PREPARATION

The customer agrees to provide reasonable and safe access to the RV and all areas necessary to perform the authorized service.

This includes ensuring that:

– The RV is accessible at the scheduled location.

– Required compartments, appliances, and service panels can be accessed.

– Personal belongings and stored items are removed from necessary work areas.

– Electrical power, water, and other utilities are available when required for testing.

– The RV is positioned in a manner that allows safe service operations.

Additional labor required to gain access, remove obstructions, or disassemble unrelated components may result in additional charges, subject to customer authorization.

If service cannot be performed because the RV is inaccessible, the customer is unavailable, required access has not been provided, or the service location is unsafe, applicable service call and mileage charges may still apply when disclosed and authorized.

8. ADDITIONAL REPAIRS AND CUSTOMER AUTHORIZATION

The initial service authorization applies only to the services and concerns identified in the approved estimate or work order.

If additional problems are discovered during diagnosis or repair, Rick’s Mobile RV Services, LLC will explain the findings and provide an estimate or revised authorization as appropriate.

Additional customer-pay repairs, labor, parts, or services will not be performed without customer authorization, except as otherwise permitted by law.

Approval of one warranty claim does not constitute authorization to diagnose or repair unrelated components or systems.

9. SPECIAL-ORDER PARTS AND CUSTOMER-SUPPLIED COMPONENTS

Certain repairs may require special-order parts, deposits, or manufacturer-supplied components.

Any required deposit, cancellation restrictions, or nonrefundable charges will be disclosed before the customer authorizes the order.

Deposits are considered earned upon receipt and nonrefundable to the extent permitted by applicable law and the specific terms disclosed at the time of payment.

When customers supply their own replacement parts, Rick’s Mobile RV Services, LLC does not provide a manufacturer warranty on those parts and is not responsible for defects, incompatibility, or failures inherent in customer-supplied components.

Additional labor or service visits required because of defective or incorrect customer-supplied parts may result in additional authorized charges.

10. MANUFACTURER AND WORKMANSHIP WARRANTIES

All manufacturer warranties are provided and administered by the applicable manufacturer and are subject to that manufacturer’s terms, limitations, and procedures.

Rick’s Mobile RV Services, LLC does not independently guarantee the performance, durability, or continued availability of manufacturer-supplied components.

Any applicable workmanship warranty provided by Rick’s Mobile RV Services, LLC is separate from the manufacturer’s parts warranty.

Nothing in this policy excludes or limits rights or remedies that cannot legally be waived.

11. RECALL SERVICES

Recall-related work is subject to the applicable manufacturer’s recall instructions, authorization requirements, and governing law.

Where a manufacturer is legally required to provide a safety recall remedy without charge, the customer will not be charged for that required remedy.

Any separately requested mobile services, unrelated repairs, or optional services that are not included in the recall remedy must be disclosed and separately authorized before charges are incurred.

Recall eligibility and the availability of an approved mobile repair procedure must be verified before work is performed.

12. PAYMENT RESPONSIBILITY AND TERMS

Rick’s Mobile RV Services, LLC may submit approved warranty charges directly to the applicable manufacturer or warranty administrator when authorized to do so.

The customer remains responsible for all authorized charges not covered or paid by the warranty provider.

These may include deductibles, service call fees, mileage, diagnostic labor, additional repair labor, parts, materials, shipping, equipment charges, and other applicable expenses.

Any customer-pay balance is due in full upon issuance of the invoice unless otherwise agreed to in writing by Rick’s Mobile RV Services, LLC.

If a warranty provider subsequently pays an amount already collected from the customer for the same charge, any duplicate payment will be appropriately credited or refunded.

Accepted Payment Methods:

Zelle, local check, cash, and credit card.

13. CUSTOMER ACKNOWLEDGMENT AND ACCEPTANCE

By approving this estimate or otherwise authorizing service, the customer acknowledges and agrees that:

– They have reviewed and understand the Warranty / Recall Service Call Policy.

– Warranty approval and reimbursement are determined by the applicable third-party provider.

– Manufacturer warranty coverage may not include all costs associated with mobile RV service.

– They are responsible for authorized charges not paid by the warranty provider, except where prohibited by law.

– Each applicable service visit may result in a separate service call fee and additional mileage charges.

– Diagnostic services may be chargeable even when a warranty claim is denied or a repair is declined.

– Additional customer-pay work requires appropriate authorization.

– Payment of customer-responsible charges is due upon issuance of the invoice unless otherwise agreed to in writing.

By approving this estimate, the customer authorizes the services described in the estimate and agrees to the terms and conditions of this Warranty / Recall Service Call Policy.